Animal Welfare – Our Pledge

As an animal-friendly company, we are committed to protecting animals at every stage of our operations. Read our pledge below.

Sharing responsible, animal-friendly customer experiences

We will promote responsible tourism amongst our customers, encouraging them to be wildlife advocates and animal-friendly travellers.

We will provide our customers with responsible wildlife experiences which involve interactions with animals in the wild, at genuine sanctuaries or in wildlife-friendly settings. All animals impacted by our activities should have the freedom and ability to exhibit a wide range of natural behaviours, with visitors able to observe them from a safe and respectful distance. Working and domestic animals will be well looked after, both in terms of their physical and mental health.

We will not use images that promote activities that may be harmful to animals on our website, newsletters or printed materials.

Following a focussed and effective Animal Welfare Policy

We have designed, and will follow, a dedicated Animal Welfare Policy for our business, which we will share with customers, overseas partners and staff.

This incorporates:

Ongoing reviews to identify and act upon animal welfare concerns within our portfolio.
A time-bound plan to help protect animals by influencing changes, where needed, with local partners to improve the welfare of animals on all our holidays.

Encouraging local leadership

We encourage local leadership in tackling animal welfare concerns by engaging in dialogue with suppliers about our policy, which also forms part of our Memorandum of Understanding.  Our partners on the ground are expected to spread awareness locally and take action where relevant, to ensure these principles are followed. An understanding of animal welfare best-practice also forms part of our selection process for new suppliers.

Ensuring open and honest dialogue

We aim to be open and transparent in our approach to animal welfare, to raise awareness of any issues and to encourage best practice.  We encourage our staff, clients and partners overseas to monitor animal welfare standards throughout our operations, and report concerns back to us so we can take appropriate action.

Taking responsibility, with a dedicated point of contact

Our Customer Services team has responsibility as the first point of contact for highlighting and following up on areas of concern (email:  Where there are concerns, we will first engage in dialogue with our partners to try to raise standards, which we believe to be the most effective way of ensuring long-term improvements.  If we do not feel sufficient changes have been made over a reasonable period of time, we will remove the product from sale.

Keeping animal welfare central to what we do

At Journey Latin America we are all passionate about being a responsible business – it is our love of the region’s people and natural environments which motivates us to share this fantastic continent with others.  All our staff believe in our Animal Welfare Policy and understand the role they can play in ensuring best practice, and new staff are trained in the policy too.

Our approach to animal welfare is regularly reviewed and updated on an annual basis.

Read Our Animal Welfare Policy.


Your edit for Latin American inspiration

Our exciting range of articles on Latin America explore everything from iconic destinations and lesser-known cultural gems to delicious traditional recipes. You’ll also find exclusive travel tips, first-hand client reviews and the chance to get your personal questions answered by our travel experts.

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Bartolome, Galápagos

Meet our team

Real Latin american experts

  • Heloise
    Heloise Buxton - Travel Expert

    Heloise started her Latin American journey as an exchange student in Santiago, Chile. With extended summer holidays this was the perfect opportunity to backpack through Bolivia, Peru, Argentina and Brazil.

  • Juliet
    Juliet Ellwood - Travel Expert

    After graduating with a degree in Anthropology and History and having been fascinated by Latin America since childhood by the book featuring photos of Nazca, Juliet first visited the region in 2003. Since then, Juliet has visited the majority of countries in Latin America but has particularly extensive experience with Peru, a country she loves for many reasons but not least, its incredible archaeological richness and delicious food!

  • Maggie
    Maggie Wilson - Travel Expert

    Maggie visited Latin America on her first backpacking trip when she was 19. Since then, she has taken every opportunity to travel, and has managed to explore a lot of the region in subsequent trips.

  • Carrie
    Carrie Gallagher - Travel Expert

    A former JLA tour leader, Carrie brings a wealth of on-the-ground experience to our London-based Tailor-made and Group Tours department.

  • Paul Winrow Giffin
    Paul Winrow-Giffin - Travel Expert

    After graduating in Computer Science, Paul spent seven months travelling from Colombia to Argentina and came home hooked on Latin America.

  • Sophie
    Sophie Barber - Travel Expert

    Sophie lived in Chile before joining us and has travelled extensively across Latin America, from Mexico to the furthest tip of Patagonia and beyond to Antarctica.

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