Work with the UK's number 1 specialist in travel to Latin America
We currently have vacancies available on our Product and Sales teams:
Vacancy: Sales Travel Expert
Tailor-made and Group Tour Holidays sales team
A fantastic opportunity has arisen to join award-winning Journey Latin America the UK’s no. 1 specialist in travel to Latin America.
In the words of Conde Nast Traveller, “no company has more first-hand knowledge of its subject than Journey Latin America”. In order to maintain our market leading position, our Travel Experts need to be single-mindedly passionate about Latin America, with a depth of travel experience, and knowledge of the region to match their enthusiasm for it. If you want to be part of an established, successful, growing and ambitious company where you can indulge your love of Latin America and be richly rewarded for it then we want to hear from you.
Role Profile:
As a Journey Latin America Travel Expert, you are the face of the company – a company that lives, loves and breathes Latin America. Articulate, confident, enthusiastic and self-motivated, you will handle enquiries from a varied and demanding range of discerning clients from initial point of contact right through to their return from holiday. Using your extensive first-hand travel experience, product and geographical knowledge and your passion for Latin America, you will design and sell thoughtfully crafted once-in-a-lifetime holidays that not only match your particular clients’ interests and budget, but exceed their expectations, ensuring they become positive advocates of you and the company.
Responsibilities:
- Take on tailor-made and group tour enquiries covering the whole continent, liaising with prospective clients primarily by phone and email but also face to face at occasional travel shows or client events.
- Produce unique, considered and accurately costed holiday quotes and accompanying high quality covering letter and documentation.
- Progress efficiently towards closing the sale. This includes pro-active follow ups and ensuring any itinerary revisions and client queries are responded to promptly.
- Book all travel arrangements including flights, hotels, excursions and ground transportation with our local partners, ensuring confirmations received are accurate in cost and content.
- Take full ownership of the accompanying administrative tasks, including the production of the final travel documents.
- Exceed challenging but realistic monthly and annual sales targets and meet Key Performance Indicators including consistently outstanding customer service feedback.
- Attend regular product training, both internal and external, and ensure up to date knowledge is maintained through self-learning and a passion for the destinations.
- Support Marketing, Product and Customer Service department initiatives as required with trip reports, sharing client feedback and occasional written content for the website and brochure.
- Be prepared to travel to Latin America on educational trips to learn about, research and experience the product you will be selling.
- Work closely with your sales team colleagues, offering support and advice where necessary, handling and progressing absent colleagues’ bookings to the same high standards as your own.
Knowledge and experience required:
- Demonstrable passion for and geographical knowledge of Latin America having lived, worked and/or travelled extensively in the continent.
- Excellent communication skills, both written and oral.
- A polite manner with the ability to easily develop rapport with a differing range of personalities
- A first class and consistently positive approach to customer service and care.
- Target driven and sales motivated.
- Strong attention to detail, an organised approach to work, a well-developed sense of responsibility and the ability to set and achieve high standards.
- Ability to prioritise a high workload, multi-task and work to strict deadlines.
- Flexible, co-operative and positive approach to work, prepared to take on extra tasks, solve problems and support colleagues as required.
- Ability to be proactive, work independently, under pressure and unsupervised plus the desire to contribute to the success of the team.
- Resilience to the inevitable setbacks that come with the territory in a sales-focussed role and a willingness to learn positively from them.
Desirable but not essential:
- Travel industry sales experience. Preferably designing and selling Tailor-made and/or Group Tour holidays to Latin America.
- Experience using a GDS
Package/benefits:
- A market-leading, highly competitive basic salary.
- Uncapped commission and generous team and individual bonus incentive schemes.
- 28 days annual leave (incl. bank holidays, increasing with service).
- Excellent pension scheme
- Life Assurance
- Income Protection Insurance against long-term absence from work
- Regular educational trips to Latin America.
- Supportive of personal holidays to Latin America with fantastic negotiated offers and staff discounts.
- Access to staff discounts and ‘friends and family’ special offers from sister companies in Der Touristik UK travel group
- Cycle to work scheme
- Modern, spacious offices with well equipped kitchen, shower room and secure cycle parking
- We promote an informal, sociable company culture with summer and Christmas parties, regular fun fundraisers, quiz nights, sales incentive schemes and reward nights out.
- Within easy walking distance of Chiswick and Hammersmith’s great selection of shops, cafes, restaurants and pubs. We are next to the one of London’s loveliest stretches of the River Thames and have numerous parks and green spaces on our doorstep.
- Opportunity to combine office-based working with 2 days a week working from home
Vacancy: Product Delivery Manager
The Product Delivery Manager will manage the organisation and delivery of the company’s broad and diverse product range within our Reservations System and website, ensuring our travel specialists have the information and prices they need to efficiently propose and deliver unique holiday experiences for our clients.
Working within a dynamic team of people who are passionate about travel and Latin America, the Product Delivery Manager will engage closely with colleagues throughout the business, including Product, Sales and Marketing, as well as key partners.
- Rates & information management: Ensure business systems (Reservation System, website, intranet and internal drives) are consistently maintained so our diverse product portfolio is available and accurate to enable sales targets to be met
- Manage rates loading team (remote): Through efficient and effective processes to deliver high quality results
- Business support & problem-solving: Support the Product department and the broader team to meet business needs
- Reservations System development: Take a leading role in development of the Reservations System to ensure ongoing business success
Further details on request.
BENEFITS - PRODUCT ROLES
• Flexible working – allowing both office and home working each week (with core days in office)
• 28 days annual leave (incl. bank holidays, increasing with service).
• Excellent pension scheme
• Life Assurance
• Income Protection Insurance against long-term absence from work
• Potential travel opportunities
• Supportive of personal holidays to Latin America with fantastic negotiated offers and staff discounts.
• Access to staff discounts and ‘friends and family’ special offers from sister companies in Der Touristik UK travel group
• Cycle to work scheme
• The opportunity to work within an established, successful, growing and ambitious tour operator.
• Modern, spacious offices with well equipped kitchen, shower room and secure cycle parking
• We promote an informal, sociable company culture with summer and Christmas parties, regular fun fundraisers, quiz nights, sales incentive schemes and reward nights out.
• Within easy walking distance of Chiswick and Hammersmith’s great selection of shops, cafes, restaurants and pubs. We are next to the one of London’s loveliest stretches of the River Thames and have numerous parks and green spaces on our doorstep.
• We are a small, people focussed business, where you can really get involved and make your mark.
If you are keen to work with the UK's number 1 specialist in travel to Latin America in either of the above positions, please email your CV, a covering letter and detailing relevant work and travel profile if relevant (including areas visited and travel dates) to: Antonio Vaquero hr@journeylatinamerica.co.uk
