Santa Lucia

Customer Ratings
This is a Satisfaction Rating based on our own customer feedback

Beautifully restored 19th century colonial mansion situated in the heart of colonial Cuenca near the main square.

This beautifully restored 19th century colonial mansion is situated in the heart of colonial Cuenca near the main square.

In keeping with the style of the house, the atmosphere is one of dignified elegance. The rooms, located on three floors, are tastefully decorated and have air-con, minibar, flat screen cable TV, WIFI and private bathroom.

There is also a restaurant set within the beautiful central courtyard and an atmospheric bar.

What our clients say

Avenue of the Volcanoes was superb plus swimming with sea lions and penguins.
JK, Sheffield
Ecuador was a fantastic adventure: welcoming friendly people, beautiful landscapes and amazing wildlife. To fit in two cities, the Andes, the Amazon, the cloud forest and the Galapagos Islands into a 16 day trip on a seamless itinerary was a fantastic solution provided by Sophie at JLA and we enjoyed every aspect.
GE, Glasgow
Highlight?: The trek up the Chimborazo with mountaineering legend will live with us forever!!
TT, Bolton
Waking up at Hacienda Porvenir and being able to see the sun rising near Cotopaxi. Being in the Galapagos once again and seeing all the wildlife - such a unique experience.
JB, Edinburgh
It was all amazing to use an overworked word, but (i) the Cotopaxi days (train plus condors plus steaming volcano) was extraordinary, and (ii) encountering the Galapagos Islands and their unique wildlife were memorable - but so was the whole trip!
JL, Winchester
Highlight?: Galapagos Islands
RN, London

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Our expert's view

Carrie Gallagher - Travel Expert

A former JLA tour leader, Carrie brings a wealth of on-the-ground experience to our London-based Tailor-made and Group Tours department.

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Papagaio

Your edit for Latin American inspiration

Our exciting range of articles on Latin America explore everything from iconic destinations and lesser-known cultural gems to delicious traditional recipes. You’ll also find exclusive travel tips, first-hand client reviews and the chance to get your personal questions answered by our travel experts.

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Meet our team

Real Latin american experts

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Hannah Waterhouse - Travel Expert
Hannah had an early introduction to Latin America when her family moved to Ecuador and she returned to study in Buenos Aires for a year before backpacking across the continent.
Kathryn Rhodes - Travel Expert
Kathryn backpacked across Argentina, Chile, Bolivia and Peru before joining us. She has a degree in Philosophy and French and is a keen netball player.
Lina Fuller - Travel Expert
Lina's passion for the continent where she was born really took off when she moved to Córdoba (Argentina) to study, spending the holidays travelling between Argentina and her native Colombia.
Heloise Buxton - Travel Expert
Heloise started her Latin American journey as an exchange student in Santiago, Chile. With extended summer holidays this was the perfect opportunity to backpack through Bolivia, Peru, Argentina and Brazil.
Ben Line - Travel Expert
Ben fell in love with Latin America on a six month backpacking trip from Colombia to Mexico in 1995. Since then he has explored most of South America, including living in Peru for a year. He is now Head of Sales.
Mary Anne Nelson - Travel Expert
Born in the Atacama Desert in northern Chile, Mary’s insider knowledge and dry sense of humour make her a highly valued member of the Tailor-made Holidays and Group Tour sales team.