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Rio Serrano

Customer Ratings
This is a Satisfaction Rating based on our own customer feedback

  • Rio Serrano
  • Rio Serrano
  • Rio Serrano
  • Rio Serrano
  • Rio Serrano
  • Rio Serrano
  • Rio Serrano
  • Rio Serrano
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Stylish lodge combining a warm, homely atmosphere with an emphasis on putting the spectacular natural views centre stage.

This spacious, attractive lodge - close to the boundary of the Torres del Paine National Park - enjoys superb views of the peaks and towers of the vast granite massif which dominates this extraordinary Patagonian wilderness. The hotel's tasteful, fresh décor and furnishings are certainly easy on the eye, with muted Patagonian greys and tawny browns complementing the wonderful setting. The sense of space is not just on the outside: the lobby and restaurant are also remarkably roomy and we recommend the superior guest rooms for their ample picture windows and impressive views. A number of excursions can be booked from the hotel, including short walks and full day hikes, boat trips and horse riding. Meanwhile, the hotel’s pool, sauna and spa facility is a fine place to soothe weary limbs after a day in the great outdoors.

Bartolome, Galápagos

What our clients say

  • Most memorable experiences: The Atacama Desert.  An impressive place with friendly people.  The  Ahlarkapin Observatory trip was outstanding and a real highlight.

    PM, Redditch
    Aug 2015
  • Three highlights: the trip over the Andes from Santiago to Mendoza with its links to San Martin's epic journey to liberate Chile and Peru in the 19th century; the three Neruda houses in Chile; and the Museo del Barro in Asuncion (Paraguay).

    JRF, Cambridge
    Mar 2019
  • Most memorable experience: "So much but probably Torres del Paine, breathtakingly beautiful and not crowded although it was the busiest part of the year. Also the friendliness of the people, and lack of hassle everywhere- the only place where there was a bit was in the fish market in Santiago, but even there it was very low key and the people were not at all pushy."

    MT, Henley-on-Thames
    Mar 2014
  • Mount Fitz Roy and Los Torres, particularly the Pliegue tumblado walk.

    DS, Leatherhead
    Feb 2016
  • The visit was basically divided into three separate parts - self driving on the Carretera Austral, the ferry cruise which I arranged separately, and the visit to Tierra Patagonia. In their very different ways, all were excellent and memorable.

    TAK, Ilkley
    Dec 2014
  • We loved all of southern Patagonia but four days at the Explora was undoubtedly the highlight.

    NM, London
    Mar 2017
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Our expert's view

Sophie Barber
Sophie Barber - Travel Expert

Sophie lived in Chile before joining us and has travelled extensively across Latin America, from Mexico to the furthest tip of Patagonia and beyond to Antarctica.

It’s all about location with the Rio Serrano – the views over the peaks and towers in Torres del Paine are just incredible! After a day hiking in the park, it was much appreciated to be able to use the pool, spa and sauna. All the rooms have great views but I recommend upgrading to a superior room if possible as it offers more space as well as views over the iconic Paine massif.

Papagaio

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Bartolome, Galápagos

Meet our team

Real Latin american experts

  • Hannah Donaldson
    Hannah Donaldson - Travel Expert

    Having spent part of her childhood in Colombia and worked in Brazil and Costa Rica, Hannah's ties to Latin America run deep. Hannah is a much valued Travel Expert in our Tailor-made Holidays and Group Tours sales team.

  • Heloise Buxton
    Heloise Buxton - Travel Expert

    Heloise started her Latin American journey as an exchange student in Santiago, Chile. With extended summer holidays this was the perfect opportunity to backpack through Bolivia, Peru, Argentina and Brazil.

  • CarrieGallagher2
    Carrie Gallagher - Travel Expert

    A former JLA tour leader, Carrie brings a wealth of on-the-ground experience to our London-based Tailor-made and Group Tours department.

  • Sophie Barber
    Sophie Barber - Travel Expert

    Sophie lived in Chile before joining us and has travelled extensively across Latin America, from Mexico to the furthest tip of Patagonia and beyond to Antarctica.

  • Paul Winrow Giffen
    Paul Winrow-Giffin - Travel Expert

    After graduating in Computer Science, Paul spent seven months travelling from Colombia to Argentina and came home hooked on Latin America.

  • Millie Davies Mono
    Millie Davies - Travel Expert

    Having caught the travel bug as a child, Millie has travelled all over Latin America before making her home in Buenos Aires for 3 years.

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