We’re proud of our awards and press coverage, but what means even more to us is the praise we receive from our clients. Below you’ll find a selection of reviews from clients who have recently travelled with us.
Tailor-made holidays
Flexible, custom-made holidays to Latin America created to match your exact requirements: our tailor-made itineraries are as unique as the clients for whom they are designed.
Independent Service Rating
based on 1914 verified reviews
Feefo
5
Quick, efficient and detailed follow up
Followed up our queries quickly and effectively and advised us the best options. Having looked at the options Journey Latin America offered the best choice of tours to suit us. We have travelled with Journey Latin America before and really enjoyed the trip.
From the start, the service was responsive & relevant. From the moment I started speaking with Mary Nelson I knew I wanted to explore more the possibility of a booking a holiday with Latin America. Her knowledge of Chile & Argentina and her understanding of what type of holiday we…
Wendy , Faro Portugal - 2 weeks ago
5
Initial phases of our trip to Ecuador
Very professional, responsive and catering of our various needs as a family Inspired by the experience, obviously at hand to help us make our decisions
Rajendra, Bristol - 1 month ago
5
Great service
Was provided with a professional and friendly service by Maggie who was able to answer all my questions and made me feel a valued customer and responded to my queries quickly.
Margaret, Essex - 1 month ago
5
Bolivia trip
Very helpful service with experienced advice about our planned trip to Bolivia. All the changes we wanted to make to arrive at our desired itinerary were readily catered for.
Graham, London - 1 month ago
5
Patagonia wilderness
Detailed and provided exactly what we asked for in a tailor made programme for the Patagonian wilderness
Carol, Sevenoaks - 2 months ago
5
Trip to Chile
Paul was extremely helpful and his insider knowledge of Chile made it easier to book our trip. He was also very flexible when we had to change some of the itinerary and the final details look amazing and we’re really looking forward to going.
Kim, Billinge - 2 months ago
5
Always easy and good to work with JLA. Very professional and helpful and knowledgeable.
Dave Clapperton, Cheshire - 3 months ago
5
Excellent service from JLA's Travel Expert
The knowledgeable and friendly Travel Expert discussed the group tour and patiently answered all my questions. There were no pressure sales tactics at all (such as "just one place remaining!") which was most welcome.
Alison, Surrey - 3 months ago
5
Tailor-made trip sorted efficiently.
I was very impressed with how quickly Hannah responded to our queries and comments. She was also really patient whilst we suggested a number of changes to the proposed itinerary. The trip we have ended up with is the trip we wanted, so I am very pleased with the service…
Lynda, Nuneaton - 3 months ago
5
Amazing Service
My wife and I talked last year with Sophie Barber at JLA, about travelling to Mexico for the Day of the Dead Festival in October 2026. Sophie told us that the best time to arrange the trip would be September 2025. However, as Sophie had noticed that guides and hotels…
Jimmy Walker, Oakley, Bedfordshire - 3 months ago
5
Customer first
We dealt with Hannah Waterhouse She displays what is clearly first-hand knowledge She is patient and prioritises what the customer wants, at the same time creating an informed environment so as the right choices can be made. Communication is regular but not at all pushy We came to JLA when…
Paul, Leeds - 3 months ago
Papagaio
Your edit for Latin American inspiration
Our exciting range of articles on Latin America explore everything from iconic destinations and lesser-known cultural gems to delicious traditional recipes. You’ll also find exclusive travel tips, first-hand client reviews and the chance to get your personal questions answered by our travel experts.
