We’re proud of our awards and press coverage, but what means even more to us is the praise we receive from our clients. Below you’ll find a selection of reviews from clients who have recently travelled with us.
Tailor-made holidays
Flexible, custom-made holidays to Latin America created to match your exact requirements: our tailor-made itineraries are as unique as the clients for whom they are designed.
Independent Service Rating
based on 2049 verified reviews
Feefo
5
Helpful and informative pre-booking and booking experience
Zoe - 2 weeks ago
5
Excellent tailored service
Hannah was fantastic and I highly recommend her. She’d recently been to Guatemala so was able to speak first hand about some of the experiences we were considering. She was quick to respond, listened to what we wanted, tailored exactly to our needs and it was all booked swiftly. Really…
Alexandra, GBR - 2 weeks ago
5
Delighted with our bespoke trip
Journey Latin America travel expert Hannah has been exceptional in her dealings with myself and my husband. We felt she really listened to us, thereby enabling her to tailor a bespoke holiday to suit us perfectly - selecting exactly the itinerary, accommodation and locations we were looking for. We are…
Christine, GBR - 3 weeks ago
5
Mexico
Although we are only at the booking stage, the responses with Sophie have been swift informative and flexible. If the holiday experience is at the same level we will be delighted.
Paul, GBR - 4 weeks ago
5
Super responsive, great customer care.
We have been dealing with Hannah Waterhouse. Hannah's been super responsive and managed to get this trip to El Salvador arranged for us at relatively short notice.
John Nicholas, CYM - 4 weeks ago
5
so far only telephone dealing with your agent who was very friendly and efficient
Keith, GBR - 2 months ago
5
35 years and still booking with JLA
Knowledgeable and good for tailoring a tour to needs.
Kevin - 2 months ago
5
Maggie was really efficient
Excellent
Sheila, GBR - 3 months ago
5
Good booking help
This is just for the booking service. Good support and knowledgeable advice.
Andrew, GBR - 3 months ago
5
Met all our tick box requirements for our adventure
Listened to all our holiday tick box list requirements snd and planned our itinerary with enthusiasm, knowledge and expertise. We are so looking forward to our adventure in April 2026. Thank you Sally.
Tracey, GBR - 3 months ago
5
Fabulous and proactive service from Finn.
Helen, GBR - 3 months ago
5
Quick positive knowledgeable responses
Quick positive responses. Very knowledgeable and helpful.
Charlotte, JEY - 3 months ago
Papagaio
Your edit for Latin American inspiration
Our exciting range of articles on Latin America explore everything from iconic destinations and lesser-known cultural gems to delicious traditional recipes. You’ll also find exclusive travel tips, first-hand client reviews and the chance to get your personal questions answered by our travel experts.
