We’re proud of our awards and press coverage, but what means even more to us is the praise we receive from our clients. Below you’ll find a selection of reviews from clients who have recently travelled with us.
Tailor-made holidays
Flexible, custom-made holidays to Latin America created to match your exact requirements: our tailor-made itineraries are as unique as the clients for whom they are designed.
Independent Service Rating
based on 1887 verified reviews
Feefo
5
Patagonia wilderness
Detailed and provided exactly what we asked for in a tailor made programme for the Patagonian wilderness
Carol, Sevenoaks - 4 days ago
5
Trip to Chile
Paul was extremely helpful and his insider knowledge of Chile made it easier to book our trip. He was also very flexible when we had to change some of the itinerary and the final details look amazing and we’re really looking forward to going.
Kim, Billinge - 4 weeks ago
5
Always easy and good to work with JLA. Very professional and helpful and knowledgeable.
Dave Clapperton, Cheshire - 1 month ago
5
Excellent service from JLA's Travel Expert
The knowledgeable and friendly Travel Expert discussed the group tour and patiently answered all my questions. There were no pressure sales tactics at all (such as "just one place remaining!") which was most welcome.
Alison, Surrey - 1 month ago
5
Tailor-made trip sorted efficiently.
I was very impressed with how quickly Hannah responded to our queries and comments. She was also really patient whilst we suggested a number of changes to the proposed itinerary. The trip we have ended up with is the trip we wanted, so I am very pleased with the service…
Lynda, Nuneaton - 2 months ago
5
Amazing Service
My wife and I talked last year with Sophie Barber at JLA, about travelling to Mexico for the Day of the Dead Festival in October 2026. Sophie told us that the best time to arrange the trip would be September 2025. However, as Sophie had noticed that guides and hotels…
Jimmy Walker, Oakley, Bedfordshire - 2 months ago
5
Customer first
We dealt with Hannah Waterhouse She displays what is clearly first-hand knowledge She is patient and prioritises what the customer wants, at the same time creating an informed environment so as the right choices can be made. Communication is regular but not at all pushy We came to JLA when…
Paul, Leeds - 2 months ago
5
Informative information that made decision easy
Excellent in depth knowledge of places that we will visit and listened to what we wanted , really happy with itinerary , experiences and hotels. Nice job by Eloise
Paul, Walton On Thames - 2 months ago
5
Excellent Service
Professional, speedy and friendly service. Really listened to what we wanted and came up with suggestions
Lindsay, Edinburgh - 2 months ago
5
Friendly and knowledgeable service
Friendly & knowledgeable advice when planning my holiday, good response times to questions, itinerary and quotation clearly laid out with all pertinent information.
Ann, Reading - 2 months ago
5
Satisfied customer.
Lina was very helpful and ensured that all our requirements were met and questions answered. We would certainly recommend your company to anyone considering a holiday in that area.
Anthony, Cornwall - 2 months ago
5
Another Great Trip Planned!
We have just booked our second trip with JLA, after having had a such a fantastic experience with our JLA Travel Expert Carrie and the JLA travel partners in Peru and Colombia. I gave Carrie an outline of what we were looking for in our second trip in early 2026…
Jennifer, Ayrshire - 2 months ago
Papagaio
Your edit for Latin American inspiration
Our exciting range of articles on Latin America explore everything from iconic destinations and lesser-known cultural gems to delicious traditional recipes. You’ll also find exclusive travel tips, first-hand client reviews and the chance to get your personal questions answered by our travel experts.
