Book with Confidence

We welcome bookings for travel to Latin America from around the world. If you would like to discuss an itinerary with us please get in touch.

Moai Easter island

Travel Hub

Our Flexible Booking Policy

Covid-19: Book with confidence - Our flexibility promise for all new bookings

Covid-19: Book with confidence - Our flexibility promise for all new bookings  

Our Flexible Booking Policy is applicable on all our Tailormade and Escorted Group Tour holiday bookings, giving you the confidence and peace of mind to plan ahead and lock in secured reservations for your first-choice accommodations, activities and flights at today’s prices.

1) MAKE CHANGES TO YOUR BOOKING OR POSTPONE YOUR HOLIDAY FOR FREE

We’ve never believed in charging amendment fees, recognising that you may sometimes need to change your plans. But we’ve further enhanced our flexible approach to suit these uncertain times:

  • If you wish to make any changes to your holiday itinerary, for whatever reason, or even postpone to a later date, we will make the necessary changes free of charge*. All we ask is that you let us know 60 days or more before you are due to travel.
  • If you wish to postpone your holiday, but are unsure of when you can travel, we will issue you with a Credit Voucher for all monies paid, valid for 2 years from the date of issue.
  • Full payment is due at 60 days so that we are able to ensure your holiday can go ahead as planned. If at 60 days prior to travel we are unable to operate your holiday due to a) your destination(s) being placed on the government’s red list, b) an FCDO travel restriction against non-essential travel from the UK, or c) an entry restriction imposed by your holiday destination(s) then you may either postpone or take a Credit Voucher as above. Rest assured that if after you have paid in full we are subsequently unable to operate your holiday due to any of the above reasons, you may still choose to postpone, take a credit voucher or claim a full refund, to be paid within 10 days.

*If you choose to upgrade any services then any corresponding upgrade costs will apply. Similarly, if you decide to postpone to a different holiday season (peak/high/low/shoulder season), then any seasonal cost increase or decrease of those services will apply.

*For Tailor-made holidays (or tailored extensions to Escorted Group Tours), there may be occasional exclusions where the service provider’s terms are stricter than ours (e.g. airlines or some cruises and lodges). Where this is the case, we will do our best to negotiate for the same terms as our own. If unable to do so, we will make it clear at the point of quotation and booking.

2) LOW DEPOSITS

Our booking deposits have always been amongst the lowest in the industry, often by a considerable amount. We don’t feel it is appropriate to charge a percentage of your holiday cost as a deposit. Rather, our standard deposits are very a reasonable £500pp for Tailor-made holidays and £300pp for Escorted Group Tours.

* Some services such as cruises or luxury all-inclusive lodges may require an additional deposit levied by the provider of those services. Where this is the case, we will do our best to negotiate for them to be reduced, waived or refundable up to 60 days prior to travel. If unable to do so, we will make it clear at the point of quotation and booking.

TRAVEL INSURANCE

Whilst not all insurance companies provide cover for Covid-19, our recommended travel insurance partners Campbell Irvine include extensive Covid-19 cover including for cancellation prior to travel, curtailment of your holiday, quarantine before or during your holiday and medical expenses whilst abroad. We’ve been using them for over 30 years. We know them, trust them and highly recommend them. For more information visit https://www.campbellirvinedirect.com/jla or call them on 020 7938 1734.

WE’VE GOT YOU COVERED

We are a fully bonded tour operator, registered with ATOL, ABTA and AITO, meaning our holidays include full financial protection. Please see Consumer and Financial Protection for further details. You can also find out how you are further protected under the Package Travel Regulations.

Papagaio

Your edit for Latin American inspiration

Our exciting range of articles on Latin America explore everything from iconic destinations and lesser-known cultural gems to delicious traditional recipes. You’ll also find exclusive travel tips, first-hand client reviews and the chance to get your personal questions answered by our travel experts.

View Extraordinary Inspiration