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Santa Lucia

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Beautifully restored 19th century colonial mansion situated in the heart of colonial Cuenca near the main square.

This beautifully restored 19th century colonial mansion is situated in the heart of colonial Cuenca near the main square.

In keeping with the style of the house, the atmosphere is one of dignified elegance. The rooms, located on three floors, are tastefully decorated and have air-con, minibar, flat screen cable TV, WIFI and private bathroom.

There is also a restaurant set within the beautiful central courtyard and an atmospheric bar.

What our clients say

Ecuador was a fantastic adventure: welcoming friendly people, beautiful landscapes and amazing wildlife. To fit in two cities, the Andes, the Amazon, the cloud forest and the Galapagos islands into…
GE, Glasgow Sep 2026
Most memorable experiences: Snorkelling with huge sea turtles and iguanas whilst they were feeding with sea lions, penguins and flightless cormorants also coming to join in the party.
LA, London Oct 2015
Probably the Tren Crucero (was the top experience) but too many highlights to mention.
SB, Cambourne Feb 2020
Most Memorable Moment?: Very hard to say! Loved Hacienda Venecia, and Napo, and Bellavista, and the Avenue of the Volcanoes.
DL, London May 2017
Hard to pick one highlight when there were so many superlatives. The scenery in Ecuador was spectacular. The Devil's Nose train ride was great fun. Snorkelling with sea turtles, penguins,…
JB, Newcastle Mar 2019
Waking up at Hacienda Porvenir and being able to see the sun rising near Cotopaxi. Being in the Galapagos once again and seeing all the wildlife - such a unique…
JB, Edinburgh Jul 2014

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Our Expert's Opinion

Steve Yates - Travel Expert

Steve has travelled extensively over the years, experiencing destinations in many different ways. From backpacking through basic hostels, hitchhiking and taking overnight buses, to enjoying stays in some of the world’s most luxurious hotels and lodges, he has developed a deep appreciation for every style of travel

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Papagaio

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Our exciting range of articles on Latin America explore everything from iconic destinations and lesser-known cultural gems to delicious traditional recipes. You’ll also find exclusive travel tips, first-hand client reviews and the chance to get your personal questions answered by our travel experts.

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Meet our team

Real Latin american experts

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Rosie Kay - Travel Expert

During a career break, Rosie embarked on an unforgettable year-long backpacking trip across Latin America. Now back in the UK, she is excited to share her knowledge and experiences with others, helping them discover her favourite place in the world.
Paul Winrow-Giffin - Travel Expert

After graduating in Computer Science, Paul spent seven months travelling from Colombia to Argentina and came home hooked on Latin America.
Finn Clennett - Travel Expert
Mary Anne Nelson - Travel Expert

Born in the Atacama Desert in northern Chile, Mary’s insider knowledge and dry sense of humour make her a highly valued member of the Tailor-made Holidays and Group Tour sales team.
Ben Line - Travel Expert

Ben fell in love with Latin America on a six month backpacking trip from Colombia to Mexico in 1995. Since then he has explored most of South America, including living in Peru for a year. He is now Head of Sales.
Juliet Ellwood - Travel Expert

After graduating with a degree in Anthropology and History and having been fascinated by Latin America since childhood by the book featuring photos of Nazca, Juliet first visited the region in 2003. Since then, Juliet has visited the majority of countries in Latin America but has particularly extensive experience with Peru, a country she loves for many reasons but not least, its incredible archaeological richness and delicious food!